Shipping Information
Every piece of artwork is professionally printed to order just for you. This allows us to create beautiful, high-quality prints while reducing waste and unnecessary stock.
Processing Times
As all orders are made to order, please allow the following production times before your order is dispatched:
Prints Only
- Please allow up to 1 week for production and dispatch.
Framed Prints
- Please allow up to 2 weeks for production and dispatch.
Production times may be slightly longer during peak periods such as Christmas, public holidays, or promotional sales. If there are any unexpected delays, we'll keep you informed.
Shipping
Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details (where available).
Delivery times vary depending on your location and are in addition to our production times.
Please note that we are unable to guarantee delivery dates once your parcel has been handed to the shipping carrier.
Shipping Address
Please ensure your shipping address is correct before completing your order.
We are unable to take responsibility for orders shipped to an incorrect address provided at checkout. If you notice an error, please contact us as soon as possible. If your order has not yet entered production, we'll do our best to update your details.
Damaged in Transit
We carefully package every order to help ensure it arrives safely.
If your order arrives damaged, please contact us within 7 days of delivery with:
- Your order number
- Photos of the damaged item
- Photos of the packaging
We'll work with you to resolve the issue as quickly as possible.
Questions?
If you have any questions about your order or shipping, we'd love to help.
Email: hello@soulstudioau.com.au
Thank you for supporting our small Australian business. We can't wait for your new artwork to arrive and become part of your home.
Returns, Refunds & Exchanges
At Soul Studio, every piece is made to order especially for you. As a result, we are unable to accept returns, refunds or exchanges for change of mind.
Change of Mind
Please choose carefully before placing your order.
As all artwork is printed to order, we do not offer refunds, returns or exchanges for:
- Change of mind
- Ordering the wrong size
- Ordering the wrong frame or finish
- Incorrect colour choice due to screen variations
- Simply deciding you no longer want the item
Damaged, Faulty or Incorrect Items
We take great care to ensure your order arrives in perfect condition. If your item arrives damaged, faulty, or you receive the wrong product, please contact us within 7 days of delivery.
Please email us with:
- Your order number
- A description of the issue
- Clear photos of the item and any packaging damage
Once we have reviewed your claim, we will arrange an appropriate solution, which may include a replacement or refund where required under Australian Consumer Law.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Contact Us
If you have any questions about your order or believe there is an issue with your purchase, please contact us and we'll be happy to help.
Email: hello@soulstudioau.com.au
Contact Us
We'd love to hear from you!
Whether you have a question about an order, need help choosing the perfect piece, or simply want to say hello, we're here to help.
Customer Support
For all enquiries, please email us at:
hello@soulstudioau.com.au
We aim to respond to all emails within 1–2 business days.
Before You Get in Touch
To help us assist you as quickly as possible, please include:
- Your full name
- Your order number (if applicable)
- A brief description of your enquiry
Custom Orders
Interested in a custom print or have a special request? We'd love to hear your ideas. Send us an email and we'll let you know what's possible.
Our Promise
Every print is made to order with care using premium materials, ensuring you receive beautiful artwork you'll love for years to come.
Thank you for supporting our small Australian business. Your support means the world to us, and we're so grateful you've chosen Soul Studio. to be part of your home.