Refund policy
At Soul Studio, every piece is made to order especially for you. As a result, we are unable to accept returns, refunds or exchanges for change of mind.
Change of Mind
Please choose carefully before placing your order.
As all artwork is printed to order, we do not offer refunds, returns or exchanges for:
- Change of mind
- Ordering the wrong size
- Ordering the wrong frame or finish
- Incorrect colour choice due to screen variations
- Simply deciding you no longer want the item
Damaged, Faulty or Incorrect Items
We take great care to ensure your order arrives in perfect condition. If your item arrives damaged, faulty, or you receive the wrong product, please contact us within 7 days of delivery.
Please email us with:
- Your order number
- A description of the issue
- Clear photos of the item and any packaging damage
Once we have reviewed your claim, we will arrange an appropriate solution, which may include a replacement or refund where required under Australian Consumer Law.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Contact Us
If you have any questions about your order or believe there is an issue with your purchase, please contact us and we'll be happy to help.
Email: hello@soulstudioau.com.au