Every piece of artwork is professionally printed to order just for you. This allows us to create beautiful, high-quality prints while reducing waste and unnecessary stock.
Processing Times
As all orders are made to order, please allow the following production times before your order is dispatched:
Prints Only
- Please allow up to 1 week for production and dispatch.
Framed Prints
- Please allow up to 2 weeks for production and dispatch.
Production times may be slightly longer during peak periods such as Christmas, public holidays, or promotional sales. If there are any unexpected delays, we'll keep you informed.
Shipping
Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details (where available).
Delivery times vary depending on your location and are in addition to our production times.
Please note that we are unable to guarantee delivery dates once your parcel has been handed to the shipping carrier.
Shipping Address
Please ensure your shipping address is correct before completing your order.
We are unable to take responsibility for orders shipped to an incorrect address provided at checkout. If you notice an error, please contact us as soon as possible. If your order has not yet entered production, we'll do our best to update your details.
Damaged in Transit
We carefully package every order to help ensure it arrives safely.
If your order arrives damaged, please contact us within 7 days of delivery with:
- Your order number
- Photos of the damaged item
- Photos of the packaging
We'll work with you to resolve the issue as quickly as possible.
Questions?
If you have any questions about your order or shipping, we'd love to help.
Email: hello@soulstudioau.com.au
Thank you for supporting our small Australian business. We can't wait for your new artwork to arrive and become part of your home.